So last night we ate at Naha
. Why on earth this place got an award at all is so far beyond me. The service was laughably bad and the food was just ok. We got there at about 8:30 or so without a reservation but the dining room was only about 1/2-3/4 full. We asked if there was room for us and they said absolutely. We sat down and waited. And waited. And waited. Eventually our server dropped the menu and took our drink orders, which nicely enough were returned with lightning speed. OK, looks like it's going to be ok, or is it....?
Then we waited...and waited....and waited... to place our orders. OK, as an aside, I know we had a conversation about using quotation marks on a menu in a forum down below, but Naha
is completely insane. We counted two dishes that didn't use quotes in their descriptions. Listen, if you're going to call it "Korobuta" pork then I'm going to assume you aren't really using Korobuta pork, especially when your waiter is completely flippant about it when I ask.
Fine, we get our orders taken, two appetizers... and then we wait. With an empty glass in front of me we wait...and wait, and finally I've had enough and I flag down a waiter and ask to see the manager. Our food is finally dropped right as the manager comes by- at this point I was ready to send our food back and walk out. The manager made no apologies for the wait on the food and told us that the chef was unhappy with our food and it had to be remade, that's why the wait was so long. First, I call complete and utter bullshit on this- one of the appetizers was soup and the other was a pretty simple gnocci. Also, my gnocci came out luke warm- so if this is the best they can do this is terrible. I mentioned to the manager that if that was the case then someone should have told us so we weren't sitting there with empty drinks just waiting.
So what would have been the obvious reaction to this from any decently trained manager? Apologize and either take a drink order yourself or send a waiter over right away to take another drink order, or even better yet, send something over to the table. Nope, gotta wait another 20 minutes or so to see a waiter. The next waiter comes over, asks how things were and laughs about how it took so long to get our appetizers. A laugh? Really? We just talked to the manager, do you think we find this really amusing?
We finish our apps and wait...and wait...and wait and I flag down the waiter again and ask him to drop the check. He does so with our second set of apps which were just ok. Again, my food was served luke warm.
I left a 10% tip (something I NEVER do) and walked out. The manager caught my eye as we were walking out and couldn't be bothered to get up from his glass of wine at a table to apologize.
This restaurant should be completely and utterly ashamed of itself, it's staff and management. Maybe they are already resting on their laurels from their award. In any event, this should be avoided at all costs.
is making all his reservations under the name Steve Plotnicki from now on.