I had a chance to have dinner at Otom a few weeks ago and would return, if for no other reason than the amazing staff.
Not being a red meat/pork eater, I adapted the Mac & Cheese to a vegetarian dish without the Sausage, and when it was brought out, it was clearly not cooked. Perhaps it had been placed in the oven for a minute or two, but it was clearly cold - not warm, cold.
I told my server, and barely before it was off the table I had several people at my table apologizing for their error. The apologies seemingly went on the entire time my food was being replaced, and upon receipt of the tasty meal, I was again visited by seemingly the entire staff.
The food was good - baconless Caesar Salad along with the Mac & Cheese. I'll be back again. They're making the effort with a certain concern that seems missing from too many restaurants today, and for that alone, they deserve every opportunity to please once again.