Reading the plumbing/bumping issue really disheartens me. I have been blessed by some of the best meals of my life at this gem and they are certainly gracious hosts, but the consistency of their closings with the possibility that they are not honoring their reservations for reasons given, turns my stomach.
In the past, I did not write about these incidents because when they tell me their 1) heating is not working --- 2) the fryer drain is clogged --- 3) the air conditioning is broken --- I believe them and know that they are working with limited resources. The possibility that I have been lied to, sucks.
Yes, they are gracious in their flexible scheduling…In the past, I have been rescheduled and when we finally enjoyed a wonderful meal, the bill was significantly discounted, but what sort of person would pay basically nothing for people who work very hard. Needless to say full payment plus a standard tip was left.
The last time we expected to have a great meal….after calling weekly for months to schedule a reservation and showing up at the locked door to a kind, personal note stating the heat is not working was more than unfortunate. This was the third time for THIS ONE reservation they had rescheduled us. NOTE: It is the first time they failed contact us before we arrived. NOTE2: They did call my work number twice on the Saturday THREE hours before our reservation, but I’m not at work on Saturday and three hours, really? NOTE3: I am not certain why they did not call my mobile that has been left on their VM countless times.
Yes, they called me to reschedule, but after three reschedules for ONE RESERVATION, my sister (who lives in Schaumburg and was over five months pregnant at the time) was no longer willing to play cat and mouse with Schwa.
I do hope this “bumping” is not true. It is Carlson’s restaurant and he can serve whoever he likes , whenever he likes, but I used to feel just a little bit that this was my restaurant too. Is that silly or just sad…?