Overall, I'm okay with my local Jewels (as some people call them, ha ha, but really, I have three locally). But I've learned this past month never to make a debit purchase there again.
I deviated from my usual credit-charge-only policy once in October, because I wanted $100 cash to go with my $77 in groceries. I entered my pin # and later learned I'd gotten duplicate charges of $177 to my debit card. A month later, I am still trying to get the extra $177 back. Be advised, if this happens to you, the store will say there's nothing they can do, you have to call the customer service number printed on the receipt. Be advised also, be sitting down with nothing urgent to do when you call this number, because you will wait a LOOOOOOOOOOOOOOOOOOOOOOONG time to get through to a human who asks why you are calling and puts you on hold so you can wait an additional LOOOOOOOONG time for anyone to come off their break and pick up the call and ask why you're on hold and make you start the whole process over again.
One thing I noticed is, when I called I had to identify what state I was calling from and what store chain I was calling about, which I take to mean that Jewel has outsourced their customer service, apparently to someone's basement in South Dakota where only one person works.
Just called again today and eventually spoke to a human who attributed her inability to solve the problem to, not surprisingly, her powerlessness to provide any customer service (although not in those words) but who promised she will send a message to someone who maybe can do something about it. Someday.
She also pestered me, as did everyone else I spoke to, about getting all my contact information (address, email, and phone nos.), "in case they have any questions," although I am holding the receipt in my hand and have already provided the transaction information down to the second it occurred and the name of the cashier that processed it. Grrrrr.
I would revise my first sentence to say I *was* happy with Jewel overall, but with four other grocery stores within the same radius, I don't plan to spend another dime there until they give me back the money they owe me.
"Your swimming suit matches your eyes, you hold your nose before diving, loving you has made me bananas!"