A visit last night was a bit of a mess. It seemed they were disorganized and in the weeds and I'm not sure how representative an experience this was (presumably not based on other reports in this thread?)
We were quoted a 30-45 minute wait and told we could sit on some chairs a bit away from the entrance. We did so and saw a little QR doohicky sitting on a table. After scanning it, it had someone's bar tab on it. The QR thing said "Pay My Bill" so I presumed it was tab specific. I headed inside to try to order drinks at the bar only to be told that someone would come and take our order. Apparently if I clicked beyond the open tab, I would have found a menu. Presumably I could have ordered via my phone, but someone did come to take our order. So that felt more confusing than it needed to be.
The hostess came to let us know that bar seats had opened up. We agreed to take them and then I asked about whether our tab would transfer (mentioning the open tab that came up on the app). The hostess said they would take care of it. When we sat down, the bartender asked if we had gotten drinks outside. We said we had and he asked if we had a tab (so apparently I could have ordered at the bar after all?). I said the hostess said she would transfer our tab and he asked us where we were sitting outside. I was puzzled by this and tried to indicate the area. Apparently they refer to that seating area as "the field". Eventually, he was able to find our drinks by what we ordered and transferred it over. Not the smoothest process.
We put in an order for a couple of appetizers and were then told a table opened up outside if we wanted it. We said yes. I made sure to mention about all the tab transferring and that we had ordered some food and was told that wouldn't be a problem.
Outside, most of the tables were pretty full. It seemed that folks were just drinking. We had been waiting a while for our appetizers when my dining companion overhead a conversation with a nearby table and the server asking if their order had been forgotten (apparently they had ordered over an hour previously). I then realized that all the foodless people outside were waiting for food and the kitchen must be seriously swamped.
Shortly after this, our appetizers came out and we were ready to order a couple of sandwiches only to be told it would be another hour for us to get food. It almost 8:30 at this point so we elected to close out and head over to Chef's Special for some more food.
Before leaving, I did ask the server what was going on. At first she seemed to indicate that that night seemed out of the ordinary and things were really slammed. I asked if they weren't used to that volume of food orders (like if people usually just come to drink) and then she said, confusingly, no that they are just really busy and they have been really busy lately. We sat out there for a long stretch of time where it seemed like almost no table had food. Just not sure what to make of the whole thing.
The food we did have - ricotta with toast points and fries with dipping sauces - was really good. The smash burgers looked really good. But it was clear they weren't operating well and based on my observations and the answers I got, it's hard to get the sense that they will be fixing it anytime soon.
I hope I'm wrong and perhaps others will report this really was an outlier experience. Seems like a cozy spot and the food was tasty. I just don't know how motivated I am to roll the dice here again.