Now, Milly’s Pizza In A Pan is opening a sit-down and takeout restaurant in Uptown. Milly’s will open Feb. 15 at 1005 W. Argyle St., Maleski said.
The GP wrote:One additional data point: this is excellent pizza served cold.
JoelF wrote:The GP wrote:One additional data point: this is excellent pizza served cold.
Aren't they all?
Bspar wrote:Did they change their ordering?
I felt like I could always only get a "large and a small" at one time
If you come back to this thread, can you please confirm if it was at the more established Uptown location? Since you were the first post after the update of a Berwyn location, that possibility is nagging at me.BuddyRoadhouse wrote:Sorry, no pics. Based on other, more appealing, photos posted earlier in this thread, I'd say it was a matter of poor execution.
You are correct, he was the main pizza maker in the ghost kitchen. I followed his journey online as he was getting started and he even reached out to many of us on Facebook to friend him to gain some word of mouth. It's a similar story - you want the owner to make your pizza or at least make sure the people the owner hires does it the same way. Some owners like Burt or George (George's Deep Dish) or the owners at Luigi's in Brooklyn still did/do everything themselves. Others get the fame or acclaim and want to step back and watch it grow. That's understandable but at least pay very close attention to what is coming out of your kitchen. It wouldn't hurt to have a few secret shoppers helping you out. Otherwise Milly's will crash and burn like others before it that tried to expand too soon.BuddyRoadhouse wrote:Also, after taking a second look at the opening post by MarlaCollin'sHusband, I realized the pies pictured came from a ghost kitchen, before Milly's had a brick and mortar location. I'm not a big fan of speculation, but I'll guess Milly's owner/founder was a more constant presence in those early formative days, probably making most, if not all the pizzas himself.
He was not present when we visited the Argyle location. Our pies were made by "assemblers" with no skin in the game. Obviously, this is not an uncommon situation. Anyone who thinks their Lou Malnati's pie was made by a member of the Malnati family is in for a big disappointment.
However, if you're not gonna be a hands on owner, or even be in the kitchen supervising, you need to make sure you're employees share your vision of what your food should look like. I think the folks working at Milly's Argyle store have strayed from the owner's concept.
Buddy
Ram4 wrote:...at least pay very close attention to what is coming out of your kitchen. It wouldn't hurt to have a few secret shoppers helping you out. Otherwise Milly's will crash and burn like others before it that tried to expand too soon.
And hang those pics in the kitchen - literally the founder's vision. Because, in this Insta world, your customers surely will have seen them.BuddyRoadhouse wrote:Look at the literally thousands of photos online of Burt's pizzas, and also the early ghost kitchen versions of your own pies. Then sit your kitchen staff down and make clear what a good, well balanced pizza is supposed to look like. If it don't look like the pictures, it ain't right.
tjr wrote:What if Burt's had spread to locations in Navy Pier, Portland, and Miami?
BuddyRoadhouse wrote:tjr wrote:What if Burt's had spread to locations in Navy Pier, Portland, and Miami?
He wouldn't have. Period.
He vehemently rejected the idea of expansion from the beginning, citing the very same problems we're talking about here. He turned down multiple investors over the years who wanted take his business to a "higher level". He insisted that once an owner is offsite, without eyes on the operation, that's the end of the business.
As a humorous aside to this conversation, one of my favorite memories was from the night we participated in the Saveur launch party at the Merchandise Mart, heralding the release of their all Chicago issue. A bunch of the restaurants featured in the magazine were invited to serve up amuse bouche sized portions of their signature items to the people who paid a hefty price for the privilege of sampling them.
Burt never made it inside the room where we were serving, because he was introduced to Rich Melman moments before the doors were opened. As I joined the rest of the Katz family in dishing out mini slices, there in the corner of my eye I could see Burt and Melman thoroughly enjoying each other's company; happily reminiscing about growing up in Humboldt Park, where Burt undoubtedly ate many times at Melman's Dad's restaurant, Ricky's.
I remember thinking, "There they are, the man who refuses to own more than one restaurant at a time, and the man who can never own enough of them."
Buddy