cito wrote:Being the total cheapskate that I am, I bought the basic 22” grill and placed a galvanized bucket on the bottom triangular wire support (after removing the flimsy ash catcher). Ash problem solved
ronnie_suburban wrote:ronnie_suburban wrote:I recently had an issue with some back-ordered parts from Weber. Older parts, so I had to call, as they were not available on the website. That took some time but I got some good help and thought I was on my way.
However, my credit card had been hacked a few days after the order was placed and I received an email from Weber informing me that if I didn't call to update the payment method within a week, the order would be cancelled. No problem. Made perfect sense and not likely Weber's fault (unless they were responsible for my card getting hacked).
I called the number provided in the email and even though I had the order number, the CSR with whom I spoked required a lot of additional information from me beyond my name, the order number and my email address. Honestly, I think it was easier to get a mortgage. In any case, 20+ minutes later, after quite a bit of fumbling at Weber's end (and me being put on hold several times), I was able to provide them with the new cc number. The CSR didn't sound very confident and didn't seem too competent, so who knows if it actually took. I guess I'll find out soon enough.
"Hilarious" post script to this escapade. 5 minutes after I got off the phone with them, I received yet another email from Weber informing me that there was a problem with my payment method. So, I called again. This time it took 18 minutes but the CSR seemed more confident and competent. I'm now up to 38+ minutes on the phone with Weber today and still have no solid idea if my order still exists in their system or when it will be delivered. Ugh.
lougord99 wrote:I have a problem with my 2ish year old 22" Weber.
There are 3 sweeps ( don't know what else to call them ) at the bottom that you use to get the old ash into the ash catcher. Somehow one of them got angled up and hits the grate. I can push it down, but it doesn't stay down without being pushed below the bottom which cannot be done. I don't know how else to describe this problem and what can be done. These things are essentially riveted to the grillo and cannot be replaced ? as far as I can see.
lougord99 wrote:I have a problem with my 2ish year old 22" Weber.
There are 3 sweeps ( don't know what else to call them ) at the bottom that you use to get the old ash into the ash catcher.
seebee wrote:lougord99 wrote:I have a problem with my 2ish year old 22" Weber.
There are 3 sweeps ( don't know what else to call them ) at the bottom that you use to get the old ash into the ash catcher.
Nothing revelatory to add, just curious to try and clarify:
Is it the "One-Touch Cleaning System?"
If it is, there's a possibility of replacement parts and instructions. The "sweeper" might be called a "damper blade."
ronnie_suburban wrote:When the handle came off my lid, I had to buy a new lid because the old handle had been riveted to the lid and could not be replaced (this isn't true with all models).
Cathy2 wrote:Just recently I saw discussion related to the ash catchers on Weber kettles. If I recall correctly, some people were disconnecting them and putting a metal wash bucket underneath. They were far happier with this substitute than the original design.
Regards,
CAthy2
sapatero wrote:With all due respect to Weber, the Professional Kitchen 360 is the best charcoal grill I’ve ever owned. It isn’t a large grill, but large enough for a family meal. The venting system makes it the king of indirect cooking. The thick aluminum body retains heat and the shape of the body keeps the heat and smoke rotating. I have grilled steaks and chops and smoked pork butts, ribs, and brisket. The Pk360 handles all these tasks very well. I have an expensive electric smoker in the garage I haven’t used since I bought the PK360. I’ve owned Weber charcoal and gas grills. You might want to read the reviews of PK products on Meathead’s site. It isn’t an inexpensive grill, but a very good grill and smoker that, due to its aluminum construction, will last generations.
lougord99 wrote:At $900, I'm not sure why I wouldn't buy a green egg.
lougord99 wrote:Portability is definitely a plus for some people. As someone who has never grilled somewhere else, nor desired to do so, $900 for a portable grill ?????
sapatero wrote:You’re correct, it is Portable Kitchen. My bad.
You asked what I would change about the PK360. I would add a nice, trimmed 3/8” hole in the lower section of the grill to allow a thermocouple to pass through. I use a digital thermometer often when cooking. Having the probe and wire pass through the stationary half of the grill would be more convenient than using the open top vent. I don’t like running the wire under the lid as I lose a little air control.
I think 4 wheels that lock would be an improvement. The 2 small wheels work, but the unit is less maneuverable. The standard shelves function fine, but can be a little trouble to clean as they have a cross-hatched surface. The charcoal basket PK sells fits into one end of the grill. I later found where a fab shop somewhere sells a charcoal basket that runs the full length of the grill with a movable divider so you can better adjust how big you want the hot side of the grill to be.
This grill is well engineered. The lid hinge system is genius. The grill went together solidly and nothing has moved since. I’ve already told a nephew to come get it when I die. I think it will last generations.
I’ve only had it a little over a year, but I wish I had known about PK a long time ago. Like I said, it isn’t cheap, but I would have saved money in the long run.
Xexo wrote:In case anyone is interested (and didn't already know), the FTC is going after Weber and their warranty.
FTC Takes Action Against Weber for Illegally Restricting Customers’ Right to Repair
Most welcome. Given the simplicity of the charcoal grills, I fail to see how after market parts or owner repair should invalidate a warranty. Just a greedy company I guess.ronnie_suburban wrote:Xexo wrote:In case anyone is interested (and didn't already know), the FTC is going after Weber and their warranty.
FTC Takes Action Against Weber for Illegally Restricting Customers’ Right to Repair
Thanks for the link. I did see some other news that they were laying off a significant percentage of their employees due to sagging sales. This, however, was news to me and given how so many of my recent experiences with these big bad bbq bullies have gone, this news is quite satisfying. The layoffs, not so much.
=R=
lougord99 wrote:Ronnie,
I haven't seen you use the Weber in a long time. Do you feel that the issues with your new grill are outweighed by their advantages over the weber ?
I thought they were taken from the Napoleon, but Mr. Suburban corrected my thinking. They do look nice though, don't they?lougord99 wrote:Got it.
I only looked at the grates and assumed it was not the weber.
Grilling company Weber is being taken private in a deal valued at about $3.7 billion. Investment funds managed by BDT Capital Partners LLC will buy all of the outstanding shares of Weber Inc. that they don’t already own for $8.05 per share.