I like the Cheng family and I really like their food, but they fail health inspections way too frequently.

Giovanna

(I got food at the Glenview drop off and nothing bad happened.)

Giovanna wrote:I like the Cheng family and I really like their food, but they fail health inspections way too frequently.

Giovanna

(I got food at the Glenview drop off and nothing bad happened.)

Amen and ditto.

Our last two to-go meals have had mistakes, which is frustrating. And given that it's a 20 minute drive each way, we've just sucked it up and dealt with it, but I think our takeout days are over. Looking forward to eating there in person sometime in the future.

(Most recent order: Stir fried fish with ginger and green onion had neither ginger nor green onion in it, but did have mushrooms, onions and ham. Not sure what dish we got, but it didn't resemble the stir fried fish with ginger and green onion we've gotten in the past. Time before that we ordered cumin lamb (for me) and a beef dish (for my husband), and instead got two beef dishes. At least we got the stir fried fish dish we were expecting, or I would have gone hungry.)

I recently ate lunch at Sun Wah with a friend, and was shocked at how poorly guests are received. I made a reservation for lunch by phone and that is where the issues started....Sun Wah has adopted the policy of requiring face masks, regardless of current CDC guidelines....that is fine, had I known. My friend and I are both vaccinated, and had one mask between us....the greeter (one of the servers) did not want to let us sit down without donning one....fine, but then provide masks for those of us who are not informed of your policy. No neighboring stores had any available....we finally went in one at a time and had the server bring the mask back to the other.
The entry looks like a dump...as you enter, the first things to see are several tables piled high with empty boxes, likely for take-out, but a bad first impression, as well as not having a greeter anywhere near the door (nor for several minutes), we thought it may have closed since we reserved. The restaurant itself also looked tired and dirty.
Once seated, it took 15 minutes to get a server for us to confirm we had ordered the duck dinner and take our drink order. The meal was as wonderful as I remembered, nicely carved tableside, with soup and fried rice soon following. Priced at $53 (no-where to be found on the menu or on-line) we felt it was lovely and were glad we did not blow them off and eat a nice Vietnamese meal on Argyle instead.
First impressions make a big difference and Sun Wah does not seem to care. Combined with past health department issues, it makes it less likely we will go back soon.

It's been very clearly posted on the website for weeks that mask-wearing is still required for dine-in. Additionally, Sun Wah has required mask wearing for all diners not actively eating/drinking since when they reopened their dining room for the first time last year. A casual browsing of the wayback machine at archive.org confirms that this policy has been consistent throughout the pandemic era.

I understand that the current CDC guidance is that vaccinated individuals are not legally mandated to wear masks indoors (although that might be changing soon), but it is a private business' prerogative to require their patrons to be masked, not customers' choice. As a city dweller, I have grown accustomed to ensuring I am carrying a mask with me whenever I leave home, as I would with my wallet, keys and mobile phone.

As of April, the unlisted price of a duck dinner was $48, so a modest increase of $5 is acceptable in my opinion given the challenges of the past year.

Here is the website posting which contains all the info needed on the Sun Wah "Bring Your Own Turkey – 2021" Sun Wah will cook your turkey in same style to the Hong Kong Style Roast Duck.

How do I submit my OWN turkey?
If your turkey is frozen, bring it into the restaurant BEFORE Monday, November 22, 2021 no later than 5:00pm. Earliest submitted birds will have the best choice of Thanksgiving Thursday pick-up time slots. Ideally, our service works best with turkeys falling between 10 to 15 lbs. Cost for this BYO service will be at $3.50 per pound (pre-cooking weight). A $15 deposit will be collected at time of drop-off for EACH turkey. This is payable by cash, VISA or MasterCard.

https://sunwahbbq.com/bring-your-own-turkey-2021/