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Why I no longer order lunch from Malnati's [Highland Park]

Why I no longer order lunch from Malnati's [Highland Park]
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  • Post #61 - October 1st, 2021, 12:45 pm
    Post #61 - October 1st, 2021, 12:45 pm Post #61 - October 1st, 2021, 12:45 pm
    JoelF wrote:I worry in particular for the sausage: Italian sausage everywhere but the extended Chicago area (Milwaukee and environs seems to be within its reach, but not Indy or St Louis) seems to be awful, which accounts for sausage being the most common pizza topping here and nowhere else.


    Yup. It's fair however to worry about all the ingredients. If they find a different source for the cheese, sauce, sausage, heck pretty much any of them including the flour or cornmeal for the crust, then the whole product spirals downward. Make changes to save a few cents on the cheese, or use a generic tomato sauce and it will not be Malnatis in anything but name.
  • Post #62 - October 1st, 2021, 12:59 pm
    Post #62 - October 1st, 2021, 12:59 pm Post #62 - October 1st, 2021, 12:59 pm
    HonestMan wrote:Maggianos is just horrible now. I went to the Naperville location and it was just sad. Boring, scaled back menu, crazy prices and mediocre food.
    Haha, thanks for confirming my suspicions. I haven't gone there in about 4 years, primarily just because the way the menu had gone back and forth.
  • Post #63 - October 2nd, 2021, 3:07 pm
    Post #63 - October 2nd, 2021, 3:07 pm Post #63 - October 2nd, 2021, 3:07 pm
    I don't understand why the private equity partnership share of ownership of a company changing hands means necessarily that prices will go up and quality will go down.

    I'm seeing restaurant dine-in and carry-out prices up everywhere lately, presumably because of restaurants trying to recoup losses suffered during the covid pandemic and also having difficulty attracting and retaining employees as the covid pandemic wears on.

    I don't have any firsthand experience of quality declining recently for Malnati's in particular, and I don't recall seeing any reports of it on this forum by anyone else.

    Could it be that businesses sometimes rearrange their financial arrangements and it doesn't mean anything in particular for customers?
    "Your swimming suit matches your eyes, you hold your nose before diving, loving you has made me bananas!"
  • Post #64 - October 4th, 2021, 12:41 pm
    Post #64 - October 4th, 2021, 12:41 pm Post #64 - October 4th, 2021, 12:41 pm
    thetrob wrote:
    JoelF wrote:I worry in particular for the sausage: Italian sausage everywhere but the extended Chicago area (Milwaukee and environs seems to be within its reach, but not Indy or St Louis) seems to be awful, which accounts for sausage being the most common pizza topping here and nowhere else.


    Yup. It's fair however to worry about all the ingredients. If they find a different source for the cheese, sauce, sausage, heck pretty much any of them including the flour or cornmeal for the crust, then the whole product spirals downward. Make changes to save a few cents on the cheese, or use a generic tomato sauce and it will not be Malnatis in anything but name.

    Marc reassured that there are no personnel changes, no staffing changes and no changes with their famous pizza.

    https://flip.it/zfTyMr
    Never order barbecue in a place that also serves quiche - Lewis Grizzard
  • Post #65 - October 13th, 2021, 2:59 pm
    Post #65 - October 13th, 2021, 2:59 pm Post #65 - October 13th, 2021, 2:59 pm
    ronnie_suburban wrote:
    Cynthia wrote:Just read that Lou Malnati's has been sold.

    I think it's just that the already-existing or already-planned private equity piece has changed hands. I think you can continue to expect higher prices, along with diminishing quality and service.

    The principals from the Malnati family will reportedly continue to be involved. I don't think you can make any conclusions yet about the quality. Higher prices and service issues seem to be common throughout the restaurant industry these days, due to labor and supply chain constraints.
  • Post #66 - October 13th, 2021, 4:52 pm
    Post #66 - October 13th, 2021, 4:52 pm Post #66 - October 13th, 2021, 4:52 pm
    nsxtasy wrote:
    ronnie_suburban wrote:
    Cynthia wrote:Just read that Lou Malnati's has been sold.

    I think it's just that the already-existing or already-planned private equity piece has changed hands. I think you can continue to expect higher prices, along with diminishing quality and service.

    The principals from the Malnati family will reportedly continue to be involved. I don't think you can make any conclusions yet about the quality. Higher prices and service issues seem to be common throughout the restaurant industry these days, due to labor and supply chain constraints.

    My conclusion was more of an educated guess, based on how numerous other ventures have gone after PE money came in. Hoping I'm wrong because my family enjoys Lou's and the convenience it offers but I doubt I will be. And who knows what involvement the Malnati family will continue to have? If they own less than 50% of the shares, I doubt it'll be anything but marginal.

    =R=
    Same planet, different world
  • Post #67 - October 13th, 2021, 6:22 pm
    Post #67 - October 13th, 2021, 6:22 pm Post #67 - October 13th, 2021, 6:22 pm
    Quoting from the Malnati's topic (whose posts I read after I posted mine above)...

    Katie wrote:I don't understand why the private equity partnership share of ownership of a company changing hands means necessarily that prices will go up and quality will go down.

    I'm seeing restaurant dine-in and carry-out prices up everywhere lately, presumably because of restaurants trying to recoup losses suffered during the covid pandemic and also having difficulty attracting and retaining employees as the covid pandemic wears on.

    I don't have any firsthand experience of quality declining recently for Malnati's in particular, and I don't recall seeing any reports of it on this forum by anyone else.

    Could it be that businesses sometimes rearrange their financial arrangements and it doesn't mean anything in particular for customers?


    Dave148 wrote:
    Marc reassured that there are no personnel changes, no staffing changes and no changes with their famous pizza.

    https://flip.it/zfTyMr


    Maybe we should give them a chance and see how it turns out, instead of wild-ass guessing.
  • Post #68 - October 13th, 2021, 6:37 pm
    Post #68 - October 13th, 2021, 6:37 pm Post #68 - October 13th, 2021, 6:37 pm
    nsxtasy wrote:Maybe we should give them a chance and see how it turns out, instead of wild-ass guessing.

    Feel free. As I posted above, my family likes Malnati's. We'll continue to order from them until it declines. If it doesn't, great. Just because Mark says nothing will change doesn't mean that such decisions will always be within family control.

    I don't think anyone's feelings or bottom lines will be hurt by my wild-ass guessing. :wink:

    =R=
    Same planet, different world
  • Post #69 - October 14th, 2021, 7:40 am
    Post #69 - October 14th, 2021, 7:40 am Post #69 - October 14th, 2021, 7:40 am
    Wild-ass guessing?! That's what this forum is built on... :)

    I think the parallel between what's going on at Malnati's and the Portillo's IPO is is more than sheer coincidence. It's two classic cases of--for the founders/owners anyway--gettin' out while the gettin's good.

    One of my most favorite movies recently is 2016's 'The Founder' about Ray Kroc, portrayed by Michael Keaton. It delineates how the mass production of McDonald's products developed, so quality & practices were identical in Bangor or San Diego.

    And I believe maintaining that pan pizza or Italian beef QC with rapid expansion of stores is going to be by far the major challenge. The 'Tastes Of Chicago' mailers we all get about mail ordering the product is another permutation with a different subset of issues. My opinion only--I have had both remotely and Portillo's does a better job than Malnati's, although neither is up to eat-in-restaurant standards.

    I don't have the energy to go back to see how the Uno's expansion took place years back, but I do remember being less than enthused at the pizza quality near the Portland, Maine airport a few years ago. Good luck to both.
  • Post #70 - October 14th, 2021, 9:07 am
    Post #70 - October 14th, 2021, 9:07 am Post #70 - October 14th, 2021, 9:07 am
    jnm123 wrote:I think the parallel between what's going on at Malnati's and the Portillo's IPO is is more than sheer coincidence. It's two classic cases of--for the founders/owners anyway--gettin' out while the gettin's good.

    And I'm certainly not begrudging them a thing. I'd almost certainly do the same. I wish them the best and am happy that guys I went to high school with took something their Dad started and took it to beyond where anyone in the family probably could have ever imagined.

    But that doesn't necessarily mean it's good news for customers. History suggests that it probably won't be. But that's life. It's no more than a case of divergent interests. No good guy, no bad guy. Just people living their lives the way they want. As long as they're not actively harming anyone -- and they're not -- they have no responsibility to hold back the growth of their business because some whiny customers (aka me) hope it won't ever change for the worse.

    =R=
    Same planet, different world
  • Post #71 - October 16th, 2021, 11:03 pm
    Post #71 - October 16th, 2021, 11:03 pm Post #71 - October 16th, 2021, 11:03 pm
    The Malnati brothers are a little older than I am, we had friends in common in junior high and high school but didn't really know each other except in passing, although I know one of their wives' family for decades. They are all 55+ at this point, so I totally understand slowly divesting.

    I've had their deep dish as dine in a couple of times this summer when back home visiting family. It's still good, although I prefer Nancy's stuffed if I'm going to ingest that many calories.
    "Fried chicken should unify us, as opposed to tearing us apart. " - Bomani Jones
  • Post #72 - October 17th, 2021, 4:31 pm
    Post #72 - October 17th, 2021, 4:31 pm Post #72 - October 17th, 2021, 4:31 pm
    jnm123 wrote:
    I don't have the energy to go back to see how the Uno's expansion took place years back, but I do remember being less than enthused at the pizza quality near the Portland, Maine airport a few years ago. Good luck to both.



    The UNO’s situation is hardly comparable. The non Chicago outlets were never intended to truly duplicate the Chicago original and were initialized by a Boston concern. In fact, when the Boston company eventually purchased complete control of the Sewell’s interest the contract included a provision that the recipe and techniques used at the original Chicago locations would not be changed, leaving the new locations free to devalue the product and name.

    Malnati’s, on the other hand, is not a two location concern selling “foreign” rights, but a 60+ location empire with outlets as far away as Arizona. A plethora of additional outlets, particularly if they are franchises, may not retain quality, but the Chicago area core could easily remain the same.
  • Post #73 - November 9th, 2021, 11:56 am
    Post #73 - November 9th, 2021, 11:56 am Post #73 - November 9th, 2021, 11:56 am
    I don't order Lou's very frequently as I just don't have pizza often. I normally enjoy sausage as the lone topping on any Lou's deep dish I get.

    I decided to try their special limited time pizza, a pizza with Italian Beef, Italian Sausage, Giardiniera. I've had Italian beef/giardiniera pizzas before but only with thin crust. This thick crust version just isn't working for me as there isn't much sauce so the overall ratio is off, and most importantly the giardiniera has big chunks of carrots & cauliflower.

    For me personally I realize that with giardiniera I like adding it to a pizza after it has been cooked, much like I do anchovies. Neither of these are an all the time item for me but just when the mood strikes
    I did absolutely nothing and it was everything I thought it could be.
  • Post #74 - November 9th, 2021, 3:12 pm
    Post #74 - November 9th, 2021, 3:12 pm Post #74 - November 9th, 2021, 3:12 pm
    Sweet Willie wrote:I don't order Lou's very frequently as I just don't have pizza often. I normally enjoy sausage as the lone topping on any Lou's deep dish I get.

    I decided to try their special limited time pizza, a pizza with Italian Beef, Italian Sausage, Giardiniera. I've had Italian beef/giardiniera pizzas before but only with thin crust. This thick crust version just isn't working for me as there isn't much sauce so the overall ratio is off, and most importantly the giardiniera has big chunks of carrots & cauliflower.

    For me personally I realize that with giardiniera I like adding it to a pizza after it has been cooked, much like I do anchovies. Neither of these are an all the time item for me but just when the mood strikes


    I actually ordered the special in thin crust. I did not order well done bc I know from past experience that it leaves the beef with the texture of jerky. It was okay, but prefer sausage well done with giardiniera, no beef necessary.
  • Post #75 - June 24th, 2025, 9:45 am
    Post #75 - June 24th, 2025, 9:45 am Post #75 - June 24th, 2025, 9:45 am
    at chicagobusiness.com, Brandon Dupré wrote:Lou Malnati’s new CEO, Julie Younglove-Webb, has big plans for its beloved deep-dish pizzeria as she eyes a national expansion push.

    Younglove-Webb, who spoke with Crain’s in an exclusive interview, said she hopes to begin opening at least 10 stores annually, with at least five by the end of her first year at the helm. That expansion, she says, will first include states where Lou Malnati’s already has a presence — such as Wisconsin and Arizona — but also adjoining states and possibly untapped markets like California and Florida, where a lot of Chicago restaurants have typically been opening outposts.

    “This year will be focusing on getting ready for growth, but the ultimate goal is to become a national iconic brand with a multistate presence beyond just places where Chicagoans vacation in the winter,” she said.

    There will be no menu overhauls to push the expansion, Younglove-Webb says, but instead a focus on what the company does best: making fresh pizza from scratch with high-quality ingredients. A few locations are incorporating a happy hour and rolling out Italian beef bites. If successful, they could be a model to replicate at other locations, she said.

    Younglove-Webb arrives at Lou Malnati’s with more than a decade of experience overseeing corporate and restaurant operations, including for Auntie Anne’s, which is owned by GoTo Foods. She has also led operations at Domino’s and Potbelly, the latter of which she said she helped to grow from 210 restaurants up to 500 locations over her tenure — something she plans to replicate in her new position.

    The Lou Malnati’s expansion, she noted, will all be corporate locations. There are no current plans to franchise the brand, a move recently taken at places such as Protein Bar and Potbelly. Done well, franchising can boost a chain's revenue quickly without a major increase in overhead costs, which are borne by franchisees.

    “The culture of the company is very important, and as you build out and grow, you want to be as close to the core of the business as you can be,” she said. “That doesn't mean that 10 years from now we may franchise, but in the near term, no plans for franchising.”

    Lou Malnati's wants to go national — but only on its own terms (free, unlocked link)

    =R=
    Same planet, different world
  • Post #76 - June 24th, 2025, 10:25 am
    Post #76 - June 24th, 2025, 10:25 am Post #76 - June 24th, 2025, 10:25 am
    They had a location here in Waukesha, but it closed about a month ago. Not sure of details. Only went once if that is any indication.
  • Post #77 - June 25th, 2025, 11:32 am
    Post #77 - June 25th, 2025, 11:32 am Post #77 - June 25th, 2025, 11:32 am
    It's interesting that they are looking at expanding geographically so soon after closing their locations in one of their markets (Indianapolis).
  • Post #78 - June 25th, 2025, 3:12 pm
    Post #78 - June 25th, 2025, 3:12 pm Post #78 - June 25th, 2025, 3:12 pm
    'Be vewwy caweful, Marc Malnati...'--Elmer Fudd

    It sounds quite risky, doesn't it? And I'm a Lou's fan, have loved their deep dish...on my terms...(well done, extra tomato sauce on the side) since 1972 in Lincolnwood.

    I think bottom line is other cities don't get (or care to get) that Lou's pizza is a step above the bready, doughy thick crap that they serve. AND..I think the proliferation of the Napolitan wood-fired pizzas everywhere now has taken market share away from deep dish overall.

    AND...it doesn't help that their price point has gotten very high comparatively. Their 'special' combo price of a large deep dish, large thin, large salad and 4 cookies is around $50. We do it and freeze some because of the deal.
  • Post #79 - June 25th, 2025, 4:41 pm
    Post #79 - June 25th, 2025, 4:41 pm Post #79 - June 25th, 2025, 4:41 pm
    We've all been through the horror of franchised Uno's Grille. I'll wait and see
    What is patriotism, but the love of good things we ate in our childhood?
    -- Lin Yutang
  • Post #80 - July 19th, 2025, 1:52 pm
    Post #80 - July 19th, 2025, 1:52 pm Post #80 - July 19th, 2025, 1:52 pm
    Has anyone else tried the current special, The Chicago Dog Deep Dish? I couldn't help myself and gave it a whirl yesterday . . .

    Image
    Chicago Dog Deep Dish Pizza - 25.0718

    This collaboration, between Lou's and Portillos, is pretty straightforward. It's available only as a small deep dish, and served only at their full-service locations (though, it can be ordered for delivery or carry-out). The generally accepted 7 condiments for a Chicago Dog -- tomatoes, neon grill relish, onion, pickles, sport pepper, celery salt, yellow mustard -- appear atop a Lou's crust dotted with poppy seeds, along with slices of all-beef hot dog.

    For me, if anything, it didn't go far enough. I would have liked a more robust use of the ingredients. The base of tomatoes, neon grill relish, onion, pickles, sport pepper and celery salt came off a bit bland and watery. Atop that, I liked the dogs and the mustard but wished for more of both. Anyway, kind of fun and not offensive in any way. Just not as good as it could have been. And probably not worth going out of one's way for.

    They're being a little vague about how long it will be available. Our server, at the Buffalo Grove location, guessed probably through the middle of August.

    =R=
    Same planet, different world
  • Post #81 - July 19th, 2025, 4:34 pm
    Post #81 - July 19th, 2025, 4:34 pm Post #81 - July 19th, 2025, 4:34 pm
    ronnie_suburban wrote:Has anyone else tried the current special, The Chicago Dog Deep Dish? I couldn't help myself and gave it a whirl yesterday . . .
    =R=

    Hot dog pizza was a regular item when I was a kid, when pepperoni and kosher salami weren't populating our fridge, and mom was opening an Appian Way kit. No relish or mustard tho.
    What is patriotism, but the love of good things we ate in our childhood?
    -- Lin Yutang
  • Post #82 - August 3rd, 2025, 6:40 pm
    Post #82 - August 3rd, 2025, 6:40 pm Post #82 - August 3rd, 2025, 6:40 pm
    ronnie_suburban wrote:Anyway, kind of fun and not offensive in any way. Just not as good as it could have been. And probably not worth going out of one's way for.

    I liked the hot dog pizza, nothing earth shattering but fun and tasty. It's been a while since I've had hot dogs on a pizza and I forgot how well they work. Even better than clam chowder and Nutella dumplings.

    Chicago Dog Deep Dish, Count me a fan.
    Hold my beer . . .

    Low & Slow
  • Post #83 - August 6th, 2025, 3:12 pm
    Post #83 - August 6th, 2025, 3:12 pm Post #83 - August 6th, 2025, 3:12 pm
    JoelF wrote:
    ronnie_suburban wrote:Has anyone else tried the current special, The Chicago Dog Deep Dish? I couldn't help myself and gave it a whirl yesterday . . .
    =R=

    Hot dog pizza was a regular item when I was a kid, when pepperoni and kosher salami weren't populating our fridge, and mom was opening an Appian Way kit. No relish or mustard tho.


    We rented a villa in Sicily several years ago and on cook's night off we ordered pizza from the nearby town (several pizzas - we told them to give us a range of their toppings). One of the pizzas had what was clearly a local version of hot dog - and not especially good. The one lesson we learned was that mediocre food is universal.
  • Post #84 - August 6th, 2025, 3:29 pm
    Post #84 - August 6th, 2025, 3:29 pm Post #84 - August 6th, 2025, 3:29 pm
    spinynorman99 wrote:We rented a villa in Sicily several years ago and on cook's night off we ordered pizza from the nearby town (several pizzas - we told them to give us a range of their toppings). One of the pizzas had what was clearly a local version of hot dog - and not especially good. The one lesson we learned was that mediocre food is universal.

    One of the fun quirks of LTH is how topics/discussions start out with extremely specific titles but then grow and evolve from there. This one has now morphed into "Why I no longer order hot dog pizza in Sicily." (not a criticism, just an observation that made me chuckle... I have way more interest in Sicilian travel/pizza stories than I do in ever visiting the Highland Park location of Lou's, lunchtime or otherwise).
  • Post #85 - August 7th, 2025, 1:39 pm
    Post #85 - August 7th, 2025, 1:39 pm Post #85 - August 7th, 2025, 1:39 pm
    Hot dog pizza with green relish, pickle lemonade, ketchup smoothies, Ozzy, Russian earthquakes, Hulkster, floods, Theo Huxtable...I won't even start on the leader of the free world...

    Can we just calm it down a bit? Roast chicken and taters for just a while?

    2025 is madness.
    We cannot be friends if you do not know the difference between Mayo and Miracle Whip.
    Pronoun: That fool over there
    Identifies as: A human that doesn't need to "identify as" something to try to somehow be interesting.

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